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A 1 hour (60 minutes) grace period
is allowed after all domestic flights, and 1 hour 15 minutes for
international. My Chauffeur monitors the status of all commercial
flights. |
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A ten (10) minute grace period is granted
for all other pick-ups
(hourly reservations excluded). |
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Waiting time is charged at the
rate of $1.00 per minute for the town car sedan, once the grace period has
elapsed.
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We have a reservation and flight tracking system. If we have been given
the correct flight number to track we will usually know if it is delayed,
but not if it is cancelled. Please call us at: 503-969-4370 and give us
any up-dated information you may have as soon as possible.
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A 20% U.S. holiday surcharge, based on the
fare, stop and any waiting time will be charged to all trips on the following
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New Years Day --
Memorial Day & Weekend-- July 4th -- Labor Day &
Weekend -- Thanksgiving Day & Weekend -- Christmas Day
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We accept Amex, Diners Club, Visa and MasterCard. If you prefer to pay
with cash, we request a credit card to secure the reservation.
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We offer corporate or personal billable accounts if the company or person
does at least $600 or more in business per year. For additional
information, please call us at 1-877-MYCHAUF (692-4283) or from Portland
at 503-969-4370, or go to
Credit Card Accounts.
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Because of security regulations, we are no longer able to offer
complimentary greets at the gate. But, we are able to Meet & Greet
passengers in the baggage claim area for an additional charge of $45.00.
Please contact us at 503-969-4370 for details.
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"It's Easy"
How to locate your reserved
vehicle after arrival at PDX:
(please print for reference)
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PDX arrivals meet their
vehicle at Reserved Vehicle Area # 5, located just outside of baggage
claim on the lower level. When you exit the baggage claim area and are
outside, cross 3 lanes of traffic to get to Area #5. Area #5 is a 1-2
minute walk from baggage claim and is located on the far side of the lower
roadway, in front of the parking garage. If you have problems locating
it, ask a Traffic Assistant (T.A.) on the roadway, or call My Chauffeur
directly at 503-969-4370. We will, on request,
meet your Party inside the terminal at baggage claim; cost for this
additional service is $45.
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The Vehicle and Chauffeur
-- will be in Area #5 (Town Cars) or Area #6 (Limousines), waiting when
the passenger's arrive. The passenger's name will be displayed on a
sign in the vehicles window, or by the Chauffeur. If you have any
questions, check in at the information booth or with a Traffic Assistant (T.A.)
on the roadway, or call My Chauffeur directly at
503-969-4370.
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WAIT TIME
POLICY: The Chauffeur will wait at PDX for one (1) hour after the
passenger's flight touches down. If it takes the passenger longer
than 1 hour to meet their vehicle, they must call 503-969-4370 to avoid
being charged for a No-Show. Wait time charges after 1 hour are
$1.00 per minute. My Chauffeur monitors the status of all incoming
flights. For pick-ups other than from PDX, wait
time charges after 10 minutes are $1.00 per minute. For late night
reservations occurring between 12:01 a.m. and 2:59 a.m. there is an
additional $15.00 charge. |
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CANCELLATION
POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of
Reservation Confirmation With No Penalty. If the flight is
cancelled, the passenger must call My Chauffeur to cancel or confirm their
new flight #. If a cancellation occurs less than two hours before a
scheduled pick-up time, full charge equal to the cost of the trip plus the
20% service fee, is charged to the customer’s credit card. The final
decision with cancellation matters lies with My Chauffeur. |
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We offer Cadillac and Lincoln Towncars that have a comfortable capacity of
4-5 passengers with standard luggage. For larger groups of six or more or
with special luggage needs, golf clubs, skis, large boxes etc. you should
book our 8-passenger or 14 passenger limousines. Call 1-877-MYCHAUF or
503-969-4370 for a rate quote.
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For insurance purposes, we are not able to offer company owned child
seats. However, the passenger is welcome to bring their own and properly
secure it in the Towncars. If we are doing the return pick-up for
the passenger, we offer storage of the child seat in our warehouse at no
extra charge.
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Our Cadillac or Lincoln Towncar hourly rate is $55 per hour with a 1½ hour
minimum and an automatic 20% gratuity added. We also offer 8
passenger limousines at $75 per hour, and 9 -16 passenger limos at $95/
Hr. - $195.00/ Hr. with a one - three hour minimum and an automatic 20%
gratuity added. Please call 1-877-MYCHAUF or 503-969-4370 for rate
quotes and availability.
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Hourly
rates of travel in which a point
to point rate does not exist will be billed the vehicle hourly rate ($50 -
$195 / Hr.). 1
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3 hour minimum charges apply,
billed from the time the vehicle leaves the My Chauffeur facility until the
time it returns with 20 minutes grace each way. |
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Fractions of an hour are rounded to the
minute. |
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We have eight, eleven and sixteen passenger limousines. Please call
1-877-MYCHAUF or 503-969-4370 for rates and availability.
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We offer a 9-16 passenger limo, 24-passenger combination limousine coaches
or 29-54 passenger charter buses. We can accommodate up to around 54
persons. Call 1-877-MYCHAUF or 503-969-4370 for a rate quote and
availability.
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We offer point to point transportation in the Greater Portland area. In
addition, we travel to Salem, Albany, Corvallis, Eugene, Central Oregon,
Seattle and other outlying areas. Please call 503-969-4370 for a rate
quote.
We offer tour transportation from the Greater Portland/ Vancouver
area. In addition, we travel to Salem, areas in-between, and the Columbia
River Gorge. Please call 1-877-692-4283 or 503-969-4370 for cost and
information about pick-ups from other areas.
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Our service is available 7-days per week, 365 days per year.
Our office hours are Monday - Friday from 7am-8pm, and Saturday from
8am-6pm. A reservation agent is available during office hours.
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The normal driving hours for our shifts are from 4 a.m.-12 midnight. For
an early morning pick-up request occurring between 3:00 a.m. and 3:59 a.m.
in the Portland/Vancouver Metro. area, there is an additional $10.00
charge. For late night reservations occurring between 12:01 a.m. and 2:59
a.m. there is an additional $15.00 charge. For non-local pick-up or
drop-off service , a customized rate applies, please inquire.
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Do you offer credit card accounts?
Credit Card Accounts save you time each time you arrange transportation,
adds convenience and limits the exchange of sensitive information. We offer
Corporate and
Personal Credit Card Accounts. For additional
information, please call us at 1-877-MYCHAUF (692-4283) or local at
503-969-4370. See also, above, billable accounts.
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Why do you have a pick-up
location charge outside of the Portland City limits?
Even though your pick-up
location may be closer to the destination, because of the extra
expenses for our Company associated with the travel time to the pick-up location, we
must institute this charge, usually 10-20% of the tour cost. But
because you do not have a significant amount of time traveling to your
destination, you can usually choose a shorter length tour, which mostly
negates this extra charge. Our purpose of this charge is mostly to
cover direct out-of-pocket expenses to our company.
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How do I ask other questions?
Contact Us
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