How to locate your reserved vehicle after arrival at PDX

How to locate your reserved vehicle after arrival at PDX:

"It's Easy"

(please print for reference; these instructions will also be sent to you with your confirmation)

PDX arrivals meet their chauffeur & vehicle at ground transportation, 'Reserved Vehicles', located just outside of baggage claim on the lower level roadway. Follow the 2 steps below.

Exit the terminal through baggage claim.
Cross to island #3 to get to 'Reserved Vehicles' and your awaiting chauffeur & vehicle, a 1 minute walk. PDX Terminal Map.

The passenger's name will be displayed on a sign at the vehicle. If you have problems locating 'Reserved Vehicles', ask a Traffic Assistant or the information booth at commercial lane #4, or call My Chauffeur directly at 503-969-4370. Always telephone My Chauffeur at the airport if for any reason your vehicle has not arrived or you have been delayed.

WAIT TIME POLICY/MISC.: The chauffeur will wait at PDX for one (1) hour; 1 hour 15 minutes for international flights; after the passenger's flight touches down. If it takes the passenger longer than this to meet their vehicle, they must call 503-969-4370 to retain their vehicle and avoid being charged for a No-Show. Wait time charges after this time are $1.00 per minute. My Chauffeur monitors the status of all incoming flights. For pick-ups going to PDX, wait time charges after 10 minutes are $1.00 per minute.

* PRICING TERMS/CONDITIONS: Service is available 24/7. Our office hours are 7 am - 8 pm, M-F, and 8 am - 6 pm Saturday. Our office is closed Sundays. A 24 hour or more advance reservation is recommended. STOPS EN-ROUTE: Town Car $5-$15 per stop (hourly reservations excluded); base charge is based on the furthest stop. For no-signature accounts (if applicable); we will send the credit card receipt via e-mail the day after the final reservation date. VEHICLE REQUEST: to guarantee a vehicle request, additional charges apply. COUPON: Coupon presentation at p/u loc. required to be valid. Custom rates may apply in inclement weather (snow, ice etc.). 5% of total cash discount applies. Gas surcharge may apply. For airport service pick-ups between 11:00 PM and 12:59 AM, a $15.00 service fee applies. For airport service pick-ups between 1:00 PM and 2:59 AM, a $20.00 service fee applies. For airport service pick-ups between 3:00 AM and 3:59 AM, a $10.00 service fee applies. Round-trip rates are double the one-way rate. Restrictions may apply on all specials and are not guaranteed. Major holidays require a 20% surcharge. TIME OF ARRIVAL AND DEPART: The Company does not agree to arrive at or depart from any point at a specified time, but will endeavor to maintain the schedule agreed upon. All pickups are in Cadillac or Lincoln Town Car sedans, or SUV. Our vehicles are not always marked on the outside. At PDX, look for your name on a sign at the vehicle, as mentioned above. Large capacity limousines are available for extra people up to 22 or more or extra luggage. Please inquire about cost.

CANCELLATION POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty. My Chauffeur will attempt to re-confirm your reservation before the res. date by contact phone #. If we are unable to contact you for whatever reason to re-confirm; the reservation is still contractually valid, confirmed and secure. You may re-confirm your reservation at any time. The chauffeur will re-confirm with the customer the 2^nd pick-up time and location (if applicable) during the 1^st pick-up. If your flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight #. If any cancellation occurs less than two hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer’s credit card. The final decision with cancellation matters lies with My Chauffeur.