My Chauffeur takes your privacy
This policy covers how My
Chauffeur treats personal information that My Chauffeur collects and receives,
including information related to your past use of My Chauffeur services.
Personal information is information about you that is personally identifiable
like your name, address, email address, or phone number, and that is not
otherwise publicly available.
Collection and Use
My Chauffeur collects personal
information when you register with My Chauffeur, such as with personal or
business accounts, or when you contact us to make a reservation for our
When you register we ask for
information such as your name, address, email address, and contact phone
numbers. We typically also may ask you for your credit card information, along
with your billing address or zip code. Once you register with My Chauffeur and sign up to
our services, you are not anonymous to us.
When you give us your mobile phone number and email address, we have your
permission to contact you at that number and/or address about all your My
Chauffeur accounts and services. Your consent allows us to use text messaging
and voice messages for informational and account service calls, but not for
telemarketing or sales calls. Message and data rates may apply. You may
contact us anytime to change these preferences.
My Chauffeur uses information for
the following general purposes: fulfill your requests for services, customer
convenience, improve our services, and to contact you.
Confidentiality and Security
We limit access to personal
information about you to employees who we believe reasonably need to come into
contact with that information to provide services to you or in order to do
their jobs. This information is on a strict "need to know" basis.
We have physical, electronic, and
procedural safeguards that comply with federal regulations to protect personal
information about you.
information gathered on the site, by email, text message and FAX is stored and maintained in secure facilities
that limit access to authorized personnel only. The My Chauffeur web sites are
regularly tested for security breaches to ensure that all information
collected is secure from unauthorized viewing. Personal information on our
customers is protected in transit via HTTPS and SSL security (When HTTPS and SSL
security is not available, we only collect sensitive info via phone call, FAX
or iMessage). Credit card
information has multiple layers of security, including off-line transmittal &
storage. We do not store credit card information on-line.
All information gathered via email,
text message and FAX is stored and maintained in secure facilities that limit
access to authorized personnel only. However email and text message (except
encrypted iMessage) is not secure and therefore we ask everyone to send
sensitive data like credit card info only by voice call, FAX or encrypted
iMessage (You will know an encrypted iMessage if the message box is blue. A
green box is not encrypted). Voicemail is safe except there is a possibility
(though remote) that a voicemail system has been hacked. Therefore we
discourage communicating sensitive info via voicemail.
pertaining to My Chauffeur' company registration and regulatory status,
CHAUFFEUR policies, procedures, and technical systems that store and process
cardholder data, MY CHAUFFEUR has performed the required
procedures to validate compliance with the PCI DSS by Trustwave. To view our PCI DSS Compliance certificate, click
here.) To the best of our knowledge, My Chauffeur has never had a
security breach affecting a My Chauffeur customer.
To learn more about security,
including the security steps we have taken and security steps you can take,
Security at My Chauffeur.
Sharing and Disclosure
My Chauffeur does not rent, sell,
or share personal information about you with other people or nonaffiliated
companies under any circumstances:
We provide the information to
trusted partners who work on behalf of or with My Chauffeur under
confidentiality agreements. These companies may use your personal
information to fulfill their obligations to services requested by you
through My Chauffeur, and for no other purposes. These companies do not
have any independent right to share this information.
We respond to subpoenas, court
orders, or legal process, or to establish or exercise our legal rights or
defend against legal claims.
We believe it is necessary to
share information in order to investigate, prevent, or take action regarding
illegal activities, suspected fraud, situations involving potential threats
to the physical safety of any person, violations of My Chauffeur's terms of
use, or as otherwise required by law.
We transfer information about
you if My Chauffeur is acquired by or merged with another company. In this
event, My Chauffeur will notify you before information about you is
My Chauffeur occasionally
displays targeted advertisements based on personal information, such as
advertising mailers, brochures, discount coupons etc.
My Chauffeur works with vendors,
partners, advertisers, and other service providers in different industries and
categories of business. For more information regarding providers of products
or services that you've requested please read our detailed memberships and
to Edit and Delete Your Account Information and Preferences
We reserve the right to send you
certain communications relating to the My Chauffeur service, such as service
announcements, administrative messages and the My Chauffeur events newsletter,
that are considered part of you're My Chauffeur account, while typically offering you
the opportunity to opt-out of receiving them. Our marketing is, however,
minimal, and only from time to time. The Events Newsletter and related
offerings are on an opt-in and opt-out basis.
may delete you're My
Chauffeur Credit Card Account by visiting our
Account Deletion page.
If we make a
on our site so our users are aware of the change. If we make a significant
change to the way we use, treat or disclose personal information, we will
notify users by email.
Retention of Information
Chauffeur will keep secured personal information of its customers for as long as
they are users of our services, and for a
reasonable time thereafter.
If you have
contact page or by
Effective Date: February 1, 2005