My Chauffeur Privacy Policy

My Chauffeur takes your privacy seriously. Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

This policy covers how My Chauffeur treats personal information that My Chauffeur collects and receives, including information related to your past use of My Chauffeur services.  Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

Information Collection and Use & Your Ability to Edit and Delete Your Account Information and Preferences

     General

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My Chauffeur collects personal information when you register with My Chauffeur, such as with personal or business accounts, or when you contact us to make a reservation for our services.

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When you register we ask for information such as your name, address, email address, and contact phone numbers. We typically also may ask you for your credit card information, along with your billing address or zip code.  Once you register with My Chauffeur and sign up to our services, you are not anonymous to us.

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When you give us your mobile phone number, we have your permission to contact you at that number about all your My Chauffeur accounts and services. Your consent allows us to use text messaging and voice messages for informational and account service calls, but not for telemarketing or sales calls. Message and data rates may apply. You may contact us anytime to change these preferences.

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When you give us your email address, we have your permission to contact you at that address about all your My Chauffeur accounts and services. Your consent allows us to use text messaging for informational and account service calls. My Chauffeur occasionally displays targeted advertisements based on personal information, such as advertising mailers, brochures, discount coupons etc. You may contact us anytime to change these preferences.

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In addition; we reserve the right to send you certain communications relating to the My Chauffeur service, such as service announcements, administrative messages and the My Chauffeur events newsletter, that are considered part of you're My Chauffeur account, while typically offering you the opportunity to opt-out of receiving them.  Our marketing is, however, minimal, and only from time to time.  The Events Newsletter and related offerings are on an opt-in and opt-out basis.

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You may delete you're My Chauffeur Credit Card Account by visiting our Account Deletion page.

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My Chauffeur uses information for the following general purposes: fulfill your requests for services, customer convenience, improve our services, and to contact you.

Confidentiality and Security

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We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide services to you or in order to do their jobs.  This information is on a strict "need to know" basis.

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We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

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All information gathered on the site, by email, text message and FAX is stored and maintained in secure facilities that limit access to authorized personnel only. The My Chauffeur web sites are regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Personal information on our customers is protected in transit via HTTPS and SSL security (When HTTPS and SSL security is not available, we only collect sensitive info via phone call, FAX or iMessage). Credit card information has multiple layers of security, including off-line transmittal & storage. We do not store credit card information on-line.

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However email and text message (except encrypted iMessage) are not secure and therefore we ask everyone to send sensitive data like credit card info only by voice call, FAX or encrypted iMessage (You will know an encrypted iMessage if the message box is blue. A green box is not encrypted). Voicemail is safe except there is a possibility (though remote) that a voicemail system has been hacked. Therefore we discourage communicating sensitive info via voicemail.

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For information pertaining to My Chauffeur' company registration and regulatory status, please visit LEGAL INFO

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Regarding MY CHAUFFEUR policies, procedures, and technical systems that store and process cardholder data, MY CHAUFFEUR has performed the required procedures to validate compliance with the PCI DSS by Trustwave. To view our PCI DSS Compliance certificate, click here.) To the best of our knowledge, My Chauffeur has never had a security breach affecting a My Chauffeur customer.

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To learn more about security, including the security steps we have taken and security steps you can take, please read Security at My Chauffeur.

Information Sharing and Disclosure

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My Chauffeur does not rent, sell, or share personal information about you with other people or nonaffiliated companies under any circumstances:
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We provide the information to trusted partners who work on behalf of or with My Chauffeur under confidentiality agreements. These companies may use your personal information to fulfill their obligations to services requested by you through My Chauffeur, and for no other purposes.  These companies do not have any independent right to share this information.

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We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

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We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of My Chauffeur's terms of use, or as otherwise required by law.

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We transfer information about you if My Chauffeur is acquired by or merged with another company. In this event, My Chauffeur will notify you before information about you is transferred and becomes subject to a different privacy policy.

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My Chauffeur works with vendors, partners, advertisers, and other service providers in different industries and categories of business. For more information regarding providers of products or services that you've requested please read our detailed memberships and links page.

Changes to this Privacy Policy

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If we make a material (non-editorial) change to our privacy policy, we will post a notice on our site so our users are aware of the change. If we make a significant change to the way we use, treat or disclose personal information, we will notify users by email.

Retention of Information

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My Chauffeur will keep secured personal information of its customers for as long as they are users of our services, and for a reasonable time thereafter.

Questions and Suggestions

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If you have any questions or suggestions regarding our privacy policy, please contact us by email, our contact page or by calling 503-969-4370.

 

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Effective Date: February 1, 2005