CANCELLATION POLICY: All Trips May Be Cancelled By Customer Within 24 Hours Of Reservation Confirmation With No Penalty.  If your flight is cancelled, the passenger must call My Chauffeur to cancel or confirm their new flight # at least 2 hours before scheduled PDX landing time.  If any cancellation occurs less than two (2) hours before a scheduled pick-up time, full charge equal to the cost of the trip plus the 20% service fee, is charged to the customer’s credit card.  2-hour cancellation notice must be by phone call or text message and must be confirmed with cancellation #.  Email cancellations will not be accepted.  The final decision with cancellation matters lies with My Chauffeur.  Above terms will be included in your reservation confirmation by email.

* PRICING TERMS/CONDITIONS:  TRIP CHARGE: This is the minimum charge for the reservation.  The chauffeur ‘gratuity’ is a service charge and equates to a 20% gratuity to the chauffeur.  COMMUTE CHG: 20-25% commute hours surcharge may apply M-F, 6:00 am-10:00 am & 3:00 pm-7:00 pm (commute hour charge should be removed if the chauffeur determines that the complete drive (to and from the P/U location) was “easy”, or did not delay your progress to and from the pickup location more than 15 minutes total).  STOPS EN-ROUTE: Town Car $5-$15 per stop (hourly reservations excluded); base charge is based on the furthest stop.  EARLY/LATE HOUR CHG: For early morning reservations occurring between 3:00 a.m. and 3:59 a.m., there is an additional $10.00 charge. For all late night reservations occurring between 11:01 p.m. and 2:59 a.m. (time is determined from when the passenger is in the vehicle), or for all flights originally scheduled to land between 11:00 p.m. and 4:00 a.m., there is an additional $15.00-$20.00 charge.  $20.00 charge applies at 1:00AM.  STOPS OFF-ROUTE: Reverts to the vehicle hourly rate (wait time charge).  VEHICLE REQUEST: to guarantee a vehicle request, additional charges apply.  COUPON: Coupon presentation at the p/u location is required to be valid.  WAIT TIME: The chauffeur will wait at PDX for one (1) hour; 1 hour 15 minutes for international flights; after the passenger's flight touches down.  If it takes the passenger longer than this to meet their vehicle, they must call 503-969-4370 to retain their vehicle and avoid being charged for a No-Show.  Wait time charges after this time are $1.00 per minute for a town car sedan.  My Chauffeur monitors the status of all incoming flights.  For pick-ups going to PDX, wait time charges after 10 minutes are $1.00 per minute.  ‘CC IMPRINT OR CASH REQUIRED’: A CC imprint or cash is required at the time of the reservation.  The chauffeur is required to get a CC imprint or cash. Checks are only ok with management approval.  ‘ON ACCOUNT’: Signifies reservation is on account, and NO credit card imprint or cash is required.  If applicable; we send the credit card receipt via e-mail the day after the final reservation date.  IMPRINT? Chauffeur to call the office for instructions.  SPECIAL INSTRUCTIONS: The chauffeur will re-confirm with the customer the 2^nd pick-up time and location (if applicable) during the 1^st pick-up.  You may re-confirm your reservation at any time.  If My Chauffeur is unable to contact you for whatever reason to re-confirm your reservation; the reservation is still contractually binding, confirmed and secure. 

LIABILITY AGREEMENT:  EDITING THIS DOCUMENT MAY VOID THIS DOCUMENT.  THE CREDIT CARD HOLDER IS RESPONSIBLE FOR ALL CHARGES ORDERED IN THIS AGREEMENT: INCLUDING, BUT NOT LIMITED TO, TRIP COSTS, TOUR COSTS, ADDITIONAL TOUR TIME, HOURLY TIME, LUNCHES, TASTING FEES, WINERY FACILITY TOUR FEES, LODGING ACCOMMODATIONS, CHAUFFEURS GRATUITY, PICK-UP LOCATION CHARGES, TRIP COSTS, CHAUFFEURS GRATUITY, COSTS NOTED UNDER PRICING TERMS/CONDITIONS, PICKUP DATES, TIMES AND LOCATIONS, MEET 'N GREETS AND OTHER ORDERED COSTS NOT SPECIFICALLY MENTIONED HEREIN: INCLUDING CHARGES AGREED UPON IN WRITING AFTER THIS CONTRACT IS SENT AND INCLUDING ADDITIONAL SERVICES REQUESTED EN-ROUTE AFTER THIS CONTRACT IS SENT, AND UP TO AND DURING THE TIME OF THE CONTRACTED RESERVATION.  THE CREDIT CARD HOLDER IS RESPONSIBLE FOR ANY AND ALL EXTRA-ACCRUED TIME ON THE TOUR DATE (SEE NOTES ABOVE).  THE FINAL CONTRACT PRICE WILL BE COMPUTED AFTER THE TRIP BASED ON THE ACTUAL MILES OR HOURS OPERATED AND THE ACTUAL TYPE OF VEHICLE.  A CREDIT CARD IMPRINT AND SIGNATURE OF THE RESERVATION CREDIT CARD IS REQUIRED AT RESERVATION TIME.  REFUSAL TO A GIVE CREDIT CARD IMPRINT AT RESERVATION TIME WILL RESULT IN A $25.00 CHARGE TO THE CUSTOMER’S RENTAL AGREEMENT.  A CREDIT CARD IMPRINT AND SIGNATURE OF THE RESERVATION CREDIT CARD IS REQUIRED AT THE PICK-UP DATE AND TIME.  THE CREDIT CARD HOLDER IS RESPONSIBLE FOR ANY AND ALL EXTRA-ACCRUED TIME ON THE SERVICE DATE.  THE CREDIT CARD HOLDER ACCEPTS FULL RESPONSIBILITY FOR CUSTOMER CAUSED VEHICLE DAMAGE OR SPECIAL CLEANING, AND AUTHORIZES COMPANY TO CHARGE FOR THE EXPENSES REGARDLESS AND IN ADDITION TO ANY PRIOR UNDERSTANDING AND AGREEMENTS.  THE CREDIT CARD HOLDER AGREES THAT ANY OF HIS / HER GUESTS ACTIVITIES OR BEHAVIOR DEEMED BY THE CHAUFFEUR TO BE ILLEGAL OR PERILOUS WILL RESULT IN IMMEDIATE TERMINATION OF THE JOB WITH NO REFUND.  THE COMPANY’S DECISION IS FINAL.  MY CHAUFFEUR IS NOT RESPONSIBLE FOR LOST OR STOLEN PERSONAL ITEMS LEFT ON THE VEHICLE EITHER DURING OR AFTER THE RENTAL PERIOD.  VEHICLE CHANGE REQUESTS BY CUSTOMER MAY REQUIRE A $50.00 SURCHARGE PLUS VEHICLE PRICING CHANGE APPLIES.  TOUR GUIDE DUTIES AND PAYMENT OF THE TASTING FEES (SEE PRICING ABOVE) IS A COURTESY OFFERED BY MY CHAUFFEUR.  MY CHAUFFEUR IS UNDER NO LEGAL OBLIGATION TO NEITHER BE A TOUR GUIDE NOR PAY THE TASTING FEES AT ANY WINERY.  DISCOUNTS WILL NOT BE GIVEN FOR VEHICLE ACCESSORY FAILURE.  THE CUSTOMER MAY ELECT TO END THE RESERVATION BECAUSE OF ANY VEHICLE ACCESSORY FAILURE; IN WHICH CASE A REFUND WILL BE ISSUED TO THE CUSTOMER’S RENTAL AGREEMENT IN THE AMOUNT UP TO THE UNUSED PORTION OF THE RESERVATION.  OFFERED DISCOUNTS ARE NOT GUARANTEED, AND MAY BE VOIDED BY MY CHAUFFEUR MANAGEMENT AT ANY TIME. IF APPLICABLE, DUE TO THE NATURE OF THE 14 PASSENGER LIMO BUS, AND THAT IT IS A BUS, DESIGNED TO ALLOW STANDING, ALL PASSENGERS ARE AWARE AND DECLARE THAT THEY ARE TO REMAIN SEATED AT ANY TIME THE VEHICLE IS IN MOTION.  FURTHERMORE, DUE TO THE NATURE OF THE 14 PASSENGER BUS, AND THAT IT IS A BUS, THAT ALLOWS STANDING, AND THAT ALCOHOLIC BEVERAGES ARE ALLOWED ON BOARD, THAT EACH PASSENGER “RIDES AT THEIR OWN RISK”.  MY CHAUFFEUR WILL NOT BE RESPONSIBLE FOR ANY PASSENGER THAT INJURES HIS OR HERSELF IN ANY WAY WHILE ABOARD THE VEHICLE OR DURING THE RENTAL PERIOD.  MY CHAUFFEUR WILL NOT BE RESPONSIBLE FOR INJURIES SUSTAINED TO ANY PASSENGER, INFLICTED BY ANOTHER PASSENGER EITHER ACCIDENTALLY OR PURPOSEFULLY.

• THE CLAIM OR DISPUTE AROSE AS A RESULT OF DAMAGES OR INJURIES CAUSED AS A RESULT OF ALCOHOL CONSUMPTION IN MY CHAUFFEUR TRANSPORTATION COMPANY AND AFFILIATES VEHICLES.

• THE CLAIM OR DISPUTE AROSE AS A RESULT OF INJURIES OR ILLNESS CAUSED AS A RESULT OF THE USE OF PICNIC LUNCHES & SUPPLIES, WINE BOTTLE OPENERS, BROKEN GLASSWARE, BEVERAGE SERVICE AND ANY AND ALL OTHER INJURIES OR ILLNESS DURING THE RENTAL PERIOD SUPPLIED BY MY CHAUFFEUR TRANSPORTATION COMPANY AND AFFILIATES.

CLEANING AND REPAIRS: The customer is liable for extraordinary cleaning and for all repairs to our vehicle (beyond normal wear) caused by members of your party.  You agree to pay for all repairs and excess cleaning charged within the company’s terms of payment and/or outlined below.

DAMAGES TO THE FOLLOWING WILL BE PAID FOR IMMEDIATELY BY CHARGING THE FOLLOWING AMOUNTS TO THE CUSTOMER’S RENTAL AGREEMENT:

STANDING WHILE BUS IS IN MOTION: Buses may start or stop suddenly.  Due to the nature of the 14 passenger limo bus, and that it is a bus, designed to allow standing, all passengers are requested that they are not to change seats and remain seated at any time the vehicle is in motion.  Furthermore, due to the nature of the 14 passenger bus, and that it is a bus, that allows standing, and that alcoholic beverages are allowed on board, that each passenger “rides at their own risk”.  My Chauffeur will not be responsible for any passenger that injures his or herself in any way while aboard the vehicle or during the rental period.  My Chauffeur will not be responsible for injuries sustained to any passenger, or inflicted by another passenger either accidentally or purposefully.  Charter groups must provide adequate supervision and discipline.

RIGHT TO SUBSTITUTE EQUIPMENT: The Company has the right, at its sole discretion, to substitute equipment from our fleet or from other companies in order to fulfill this charter agreement.

SEAT BELT LAWS: My Chauffeur complies with Oregon State Law regarding the use of seat belts and child restraints. We do not provide child safety or booster seats for passengers. Any passenger requiring such a seat will need to provide their own.

The law specifies that drivers of these vehicles are not responsible for ensuring that any of the passengers buckle up. Passengers over 16 years of age are responsible for securing their own safety belt and also for ensuring that any child accompanying them is properly restrained.

VIOLATIONS: Failure to comply with the My Chauffeur Terms of Service may result in the following actions taken:

• Specific instructions by the chauffeur to cease the actions deemed in violation of the terms of service.

• For safety reasons or for illegal activity, any individual may be expelled from the vehicle.

• Cancellation of the reservation by the chauffeur. In the case of cancellation, if the vehicle is en-route, all passengers will be returned to the point of origin. In the case of multiple points of origin, all passengers will be dropped off at the nearest point of origin to the location of the vehicle at the time of cancellation. Reservations cancelled by the chauffeur due to violations of the terms of service are subject to the same terms as cancellation by the Customer.

• Additional fees or charges to the Customer's payment method for violations resulting in damage to the vehicle or the need for special cleaning.

APPLICABLE LAW:  This contract is issued in accordance with state and Federal laws and regulations.  This contract shall be deemed to have been made in the State of Oregon, and performed at least in part therein, and the enforcement and interpretation of this contract shall be subject to its laws and the applicable laws of the United States of America.  In the event that any part of this contract is declared unenforceable, the remaining provisions shall remain in full force and effect. IN THE EVENT THAT ANY PART OF THIS CONTRACT/ RENTAL AGREEMENT IS DECLARED UNENFORCEABLE, THE REMAINING PROVISIONS SHALL REMAIN IN FULL FORCE AND EFFECT.

You may print the above 'service order agreement' for reference, if desired.