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2009-10 Terms and Conditions
(Airport, tours and hourly reservations)
Review our
Privacy Policy.
Definitions:
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Book - to arrange for a
reservation in advance.
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Customer - the individual who
booked and paid for the reservation. The customer accepts all financial
responsibility for any additional fees or charges incurred during the
trip.
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Passenger - any person,
including the customer, making use of limousine services.
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Reservation - a scheduled time of service to be provided to the customer.
We are a 24 -hour company.
Our normal operating hours are between 4:00 AM and 11:00 pm. A $15.00-$20.00
additional charge will apply to reservations between 11 p.m. and 2:59 a.m.
A $10.00 additional charge applies between 3:00AM and 3:59 AM.
If an hourly reservation is
scheduled to begin between 10 PM and 4 AM, there will be an additional 35%
charge.
PDX:
Non PDX service:
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Pick-ups from 10:00PM on require a 35% service fee.
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Saturdays and Sundays 10AM - 6PM for all reservations -
Charter Rate minimum applies.
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Minimum limousine charges apply for Friday and
Saturday evening - after 6PM, $200 minimum; after 9PM, $300 minimum.
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Corporate downtown to downtown special rate applies
M-F 9 AM - 5 PM. All other times - $45.00
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Major holidays may require a 20% surcharge.
For all trips,
there is a 20% service fee (gratuity) based on the base fare, stop time, and wait time.
Holiday surcharges may also apply. These services will be itemized on the
credit card voucher or invoice
statement. My Chauffeur drivers truly appreciate any additional
gratuity you wish to extend to them for a job well done.
All rates are subject to change without
notice.
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A 1 hour (60 minutes) grace period
is allowed after all domestic flights. International flights-1 hour, 15
minutes. My Chauffeur monitors the status
of all commercial flights.
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A ten (10) minute grace period is granted
for all non-pdx pick-ups
(hourly reservations excluded), the vehicle hourly rate applies thereafter.
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Waiting time is charged at the
rate of $1.00 per minute (sedans), once the grace period has elapsed.
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For point to point and hourly reservations,
if a cancellation occurs less than two hours before a scheduled pick-up
time, full charge equal to the cost of the trip plus the 20% service fee.
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A "no-show" fee will be charged
the full trip cost, plus 20% service fee plus applicable wait time fee will be
charged when the passenger fails to arrive at the designated location.
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If the passenger cannot locate the
vehicle, they must call 1-877-692-4283 to avoid a "no show" fee.
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For tour reservations, please see your
specific contract for the cancellation / "no-show" policies.
A 20% U.S. holiday surcharge, based on the
fare, stop and waiting time will be charged to all trips on the following
holidays:
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New Years Day
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Memorial Day
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July 4th
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Labor Day
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Thanksgiving Day
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Christmas Day
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Valentine's day
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Sedan rates
of travel in which a point to point or charter rate does not exist will be billed at
$65.00-$75.00/ hour, 2-hour minimum, billed from the time the vehicle leaves
the My Chauffeur facility until the time it returns. A 15 minute grace
period applies each way,
in which the hourly rate does not
apply.
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Hourly rates are charged on a per-minute
basis.
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Limousine rates of travel in
which a point to point rate does not exist will be billed the vehicle
charter or hourly
rate, 2-hour minimum charge, billed from the time the vehicle leaves the My
Chauffeur facility until the time it returns. A 20 minute grace period
applies each way.
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There is a 20 minute grace period each
way, in which the hourly rate does not apply.
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Hourly rates are charged on a per-minute
basis.
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The en-route charge is $5 - $15 per stop.
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Stops en route receive a ten (10) minute
grace period, $1.00/ minute (sedans) is charged thereafter.
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Stops off route will revert to the vehicles
hourly rate.
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My Chauffeur will not be held liable for
circumstances beyond its control including weather, road conditions and
breakdowns.
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My Chauffeur assumes no responsibility for
lost or damaged personal belongings, nor for any items left in the
vehicle.
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If any party member shows signs of excessive intoxication as determined by the
chauffeur; any of the following may occur:
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All alcohol will be removed from the passenger compartment of the vehicle by
the chauffeur.
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The tasting room staff will be notified by the chauffeur that this person may
be
excessively intoxicated.
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The rental agreement may be terminated. If the termination of the
rental agreement is instituted, no refunds will be issued.
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The cost of cleaning or repairs for any unusual damage or wear, caused
by passengers, will be billed to the payment method associated with the
account. See your reservation agreement for details. |
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My Chauffeur views safety with utmost concern. Any passenger creating an
unsafe environment for themselves, the other passengers, or the
chauffeur will be instructed to cease their unsafe activities. Failure
to comply with the chauffeur's instructions may result in the offending
passenger being expelled from the vehicle or the reservation may be
cancelled by the chauffeur, at the chauffeur's discretion. |
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My Chauffeur complies with Oregon State Law regarding the use of seat
belts and child restraints. We do not provide child safety or booster
seats for passengers. Any passenger requiring such a seat will need to
provide their own.
Oregon's seat belt law states:
ADULT BELT LAW: Oregon law requires that all
motor vehicle operators and passengers be properly secured with a safety
belt or safety harness, unless all safety-belt equipped seating
positions are occupied by other persons. This applies to passenger cars,
pick up trucks, motor homes, and fee-based people transport carrying
fifteen or fewer persons. Limited exemptions are allowed under ORS
811.215. Vehicle owners are required to maintain belt systems in working
order.
CHILD RESTRAINT LAW: (effective July 1, 2007)
Child passengers must be restrained in approved child safety seats until
they weigh forty pounds. Infants must ride rear-facing until they reach
both one year of age AND twenty pounds.
BOOSTER SEAT LAW: (effective July 1, 2007)
Children over forty pounds must use boosters to 4'9" tall unless they
have reached age eight.
As of
January 1, 2006, Oregon's safety belt law requires occupants of
commercial vehicles (defined in Oregon Revised Statute 801.210 as
vehicles which are used for the transportation of persons for
compensation or profit) transporting 15 or fewer persons to use safety
restraints. This rule applies to occupants of shuttles, taxis,
limousines, vans or any other type of vehicle meeting the statutory
definition. Among these types of vehicles, taxi cab drivers and vehicles
originally manufactured without seatbelts are the only occupants
excepted from this rule.
The law specifies that drivers of these vehicles are not responsible for
ensuring that any of the passengers buckle up. Passengers over 16 years
of age are responsible for securing their own safety belt and also for
ensuring that any child accompanying them is properly restrained. |
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Smoking in My Chauffeur vehicles is prohibited. Passengers in violation
of this policy will be instructed to extinguish their cigarette, cigar,
or pipe. Repeated violations, or failure to comply with instructions
from the chauffeur, will result in actions taken at the chauffeur's
discretion up to and cancellation by the chauffeur of the reservation
and a $100 fine for each violation. |
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Failure to comply with the My Chauffeur Terms of Service may result in
the following actions taken:
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Specific instructions by
the chauffeur to cease the actions deemed in violation of the terms of
service.
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For safety reasons or for
illegal activity, any individual may be expelled from the vehicle.
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Cancellation of the
reservation by the chauffeur. In the case of cancellation, if the
vehicle is en-route, all passengers will be returned to the point of
origin. In the case of multiple points of origin, all passengers will
be dropped off at the nearest point of origin to the location of the
vehicle at the time of cancellation. Reservations cancelled by the
chauffeur due to violations of the terms of service are subject to the
same terms as cancellation by the Customer.
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Additional fees or charges to the Customer's payment method for
violations resulting in damage to the vehicle or the need for special
cleaning.
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